Shipping policy

Welcome to Nestlivam.com. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines all important information regarding order processing, shipping timelines, delivery procedures, charges, and more. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders placed on Nestlivam.com are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is confirmed, our team carefully prepares, packs, and dispatches your items from our warehouse.

  • Orders placed after business hours will be processed on the next working day.

  • During peak seasons, festive periods, or promotional sales, order processing may take slightly longer than usual.

  • We ensure that each product is thoroughly checked and securely packed before shipment.

2. Shipping Locations

We currently ship across India. Whether you are located in metropolitan cities, towns, or rural areas, we strive to reach you through our trusted courier partners.

  • Delivery availability depends on courier service coverage in your location.

  • If your area falls under a non-serviceable zone, our support team will contact you for alternative arrangements or order cancellation.

3. Estimated Delivery Time

The estimated delivery timeline varies depending on your location:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 5–7 business days

  • Remote/Rural Areas: 6–10 business days

Please note:

  • Delivery timelines are estimates and may vary due to external factors such as weather conditions, transportation delays, or courier issues.

  • Unexpected delays may occur during high-demand periods.

4. Shipping Charges

We aim to keep shipping affordable and transparent for all our customers.

  • Free Shipping: Available on selected products or promotional offers.

  • Standard Shipping Charges: Applied based on order value, product weight, and delivery location.

  • Any applicable shipping charges will be clearly displayed at checkout before payment.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) as a convenient payment option.

  • COD is available on eligible products and locations.

  • A small additional fee may apply for COD orders.

  • Customers are requested to keep the exact amount ready at the time of delivery.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

  • You can track your order status using the provided tracking link.

  • Tracking updates may take up to 24 hours to reflect after dispatch.

  • If you face any issues with tracking, feel free to contact our support team.

7. Delivery Process

Our courier partners will attempt delivery at your provided address.

  • Please ensure that your address and contact details are accurate at the time of placing the order.

  • Delivery will be attempted up to 2–3 times before returning the package to us.

  • If you are unavailable, you may coordinate with the courier service for re-delivery.

8. Delayed or Failed Deliveries

While we strive for timely deliveries, certain factors may cause delays:

  • Natural disasters or adverse weather conditions

  • Transportation or logistical disruptions

  • Incorrect or incomplete address details

  • Customer unavailability during delivery attempts

In case of delays:

  • We will keep you informed about the status of your shipment.

  • Our team will assist in resolving the issue as quickly as possible.

9. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information.

  • Orders with incorrect or incomplete addresses may face delays or cancellation.

  • If you notice an error after placing your order, contact us immediately at Nestlivam@gmail.com or call 9340495557.

10. Damaged or Missing Items

We take utmost care in packaging your products. However, if you receive:

  • A damaged product

  • A defective item

  • Missing items from your order

Please contact us within 48 hours of delivery with:

  • Order ID

  • Photos/videos of the package and product

Our team will review your request and provide a suitable resolution, including replacement or refund (as per policy).

11. Order Cancellation Before Shipment

You can cancel your order before it is shipped.

  • To request cancellation, contact us as soon as possible.

  • Once the order is shipped, cancellation is no longer possible.

Refunds (if applicable) will be processed to the original payment method within a few business days.

12. Undelivered or Returned Orders

If an order is returned to us due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept delivery

We reserve the right to:

  • Re-ship the order (additional shipping charges may apply), or

  • Cancel the order and process a refund after deducting shipping costs.

13. Partial Deliveries

In some cases, your order may be shipped in multiple packages due to product availability or logistics.

  • You will be informed if your order is split into multiple shipments.

  • Each package will have its own tracking details.

14. Special Shipping Conditions

Certain products may have specific shipping requirements:

  • Fragile items will be packed with extra protection.

  • Large or bulky items may take longer to deliver.

  • Some items may not be eligible for COD or express delivery.

15. Customer Responsibilities

To ensure smooth delivery, customers are requested to:

  • Provide correct shipping details

  • Be available during delivery attempts

  • Check the package before accepting (if possible)

  • Report any issues within the specified timeframe

16. Contact Information

For any shipping-related queries or concerns, please reach out to us:

  • Email: Nestlivam@gmail.com

  • Phone: 9340495557

  • Address: Village + Post: Swarnakhali, PS: Krishnaganj, District: Nadia, Pin: 741506, West Bengal, India

Our support team is always ready to assist you with your order and shipping concerns.

17. Policy Updates

Nestlivam.com reserves the right to update or modify this Shipping Policy at any time without prior notice.

  • Changes will be effective immediately upon posting on the website.

  • Customers are encouraged to review this policy periodically.

18. Final Note

At Nestlivam.com, customer satisfaction is our top priority. We continuously work to improve our shipping process and ensure that your Home and Garden products reach you in perfect condition and within the expected timeframe.

Thank you for choosing us for your shopping needs!