Refund policy
Welcome to Nestlivam. We value your trust and strive to provide you with high-quality Home and Garden products. This Return & Refund Policy outlines the terms and conditions regarding returns, replacements, and refunds for purchases made through our website.
By placing an order with Nestlivam, you agree to the policies stated below. We encourage you to read them carefully to understand your rights and responsibilities.
1. Overview
At Nestlivam, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may arrive damaged or defective. In such cases, we offer a transparent and fair return and refund process.
This policy applies to all products purchased from:
Website: nestlivam.com
Email: Nestlivam@gmail.com
Phone: 9340495557
Address: Village + Post – Swarnakhali, P.S. – Krishnaganj, District – Nadia, West Bengal, PIN – 741506
2. Eligibility for Returns
You may request a return or replacement under the following conditions:
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The product is damaged, defective, or broken upon delivery
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You received the wrong product
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The product is missing parts or accessories
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The product does not match the description on the website
To be eligible for a return:
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The request must be made within 7 days of delivery
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The product must be unused and in its original condition
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The item must be returned with original packaging, tags, and invoice
We reserve the right to reject returns if the product does not meet the above conditions.
3. Non-Returnable Items
Certain products are not eligible for return or refund. These include:
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Used or damaged items not caused during delivery
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Products without original packaging or tags
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Customized or made-to-order items
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Items marked as “Non-Returnable” on the product page
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Perishable or hygiene-sensitive products (if applicable)
Please check product details carefully before placing your order.
4. Return Process
To initiate a return, follow these steps:
Step 1: Contact Us
Email us at Nestlivam@gmail.com or call 9340495557 within 7 days of receiving the product. Provide:
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Order ID
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Product name
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Reason for return
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Photos/videos of the product (if damaged or defective)
Step 2: Approval
Our team will review your request within 2–3 business days. If approved, you will receive return instructions.
Step 3: Pickup or Self-Shipping
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In some locations, we will arrange a pickup
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If pickup is not available, you may need to self-ship the product
Step 4: Inspection
Once we receive the product, it will be inspected to ensure it meets return conditions.
5. Refund Policy
After successful inspection, your refund will be processed as per the following:
Refund Modes:
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Prepaid Orders: Refund will be credited to the original payment method
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Cash on Delivery (COD): Refund will be processed via bank transfer or UPI
Refund Timeline:
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Processing time: 5–7 business days after approval
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Bank processing time: 3–5 additional business days
Total refund time may vary depending on your payment provider.
6. Replacement Policy
We offer replacements for:
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Damaged products
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Defective items
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Incorrect items received
Replacement requests must be made within 7 days of delivery.
If the same product is unavailable, we may offer:
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A similar product
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Store credit
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Full refund
7. Return Shipping Charges
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If the return is due to our error (damaged, defective, wrong product), return shipping is free
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If the return is due to customer reasons (change of mind, dislike), shipping charges may apply
Shipping fees are non-refundable unless the return is due to our mistake.
8. Order Cancellation Policy
You can cancel your order under the following conditions:
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Before the order is shipped: Full refund will be issued
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After shipment: Cancellation is not possible; you may request a return after delivery
To cancel an order, contact us immediately via email or phone.
9. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or payment provider
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If still unresolved, contact us at Nestlivam@gmail.com
We will assist you in tracking your refund status.
10. Damaged or Defective Products
If you receive a damaged or defective product:
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Notify us within 48 hours of delivery
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Share clear photos or videos as proof
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Keep the packaging intact for verification
Failure to report within the given time may result in rejection of the request.
11. Exchange Policy
Currently, we do not offer direct exchanges. However, you can:
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Return the product
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Receive a refund
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Place a new order
12. Fraud Prevention & Abuse
Nestlivam reserves the right to refuse returns or refunds in cases of:
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Repeated return requests from the same user
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Suspicious or fraudulent activity
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Intentional damage or misuse of products
We maintain strict checks to ensure fair usage of our policies.
13. Customer Responsibilities
Customers are responsible for:
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Providing accurate shipping details
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Ensuring availability at delivery address
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Reviewing product details before purchase
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Keeping proof of purchase and packaging
Failure to comply may affect return eligibility.
14. Contact Information
For any queries related to returns and refunds, please contact us:
Email: Nestlivam@gmail.com
Phone: 9340495557
Address:
Village + Post – Swarnakhali
P.S. – Krishnaganj
District – Nadia
West Bengal – 741506
Our support team is available to assist you with any concerns.
15. Policy Updates
Nestlivam reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
We encourage customers to review this policy periodically to stay informed.
16. Final Note
At Nestlivam, we are committed to delivering quality Home and Garden products and ensuring a smooth shopping experience. Your satisfaction is important to us, and we continuously strive to improve our services.
If you have any questions or need assistance, please don’t hesitate to reach out. We are always here to help.